Informative Speech Essays

Educational Speech Essays Educational Speech Paper Educational Speech Paper Exposition Topic: Educational I used to eat at McDonalds constantly and I figure a great many people can say the name. 2. I have watched narratives, took a gander at magazines and investigated the web. E. Review of Main Points: 1 . In the first place, I am going to discuss how McDonalds began 2. Second, how large they are today 3. At long last, Im going to discuss what they do with a portion of the cash they make. Body: A. McDonalds initially started as a grill café 1. Dick and Mac McDonald opened McDonalds Bar-a-Queue eatery in 1940 in Bernardino California. A. 1948 is the point at which the McDonalds we realize today was founded.The eatery had been closed down in September then re-opened in December after changes were made. The siblings had moved it toward a drive in self help café. B. With all the new changes they made, They figured out how to dispose of all the food that need forks, blades and spoons, leaving the menu was to simply burgers, cheeseburgers, soda pops, milk, espresso, potato chips and a cut of pie. C. In the long run in 1 949 their French Fries that we as a whole know and love came into the image and they disposed of the potato chips. NASA Lemma is viewed as the national dish in Malaysia and with establishes in Malay culture and Malay food, it implies slick or greasy rice. It is generally eaten and Malaysia and normally sold at vendor food focuses and side of the road slows down in Malaysia. 3. The Atari This extended tea is most popular as a sweet-smelling steaming hot tea that is ably pulled starting with one mug then onto the next. The tea is being blended in with vanished or consolidated milk to give the rich taste that last new in your tongue. This beverage is a famous Malaysian beverage that can be delighted in whenever of the day. There is a component of ability to entertain that exists in the readiness of The Atari. The capacity to drag a long stream of tea over the heads of supporters without giving them a shower is an interesting oddity for local people just as travelers. 4. Root Canal Root Canal is a very notable conventional Malaysian breakfast that the greater part of us will never miss. Root Canal is a kind of Indian-impacted complimented and is finished by a blend Of wheat flour lastly served in a light firm flapjack. The batter is being extended and hurled and afterward cooks it flawlessly on an iron. Root Canal has an extraordinary mix with lentil or chicken curry. It is regularly sold in Make slows down in Malaysia and is generally taken along with The Atari. 5. Air Bath grounds Commonly known as BBC, it can satisfy your thirst on a blistering evening, notable as refreshment. BBC is perfectly served in a bowl loaded up with shared ice and additional items, for example, red beans, groundnuts, sweet corn and organic products. Dense milk and sugar syrup will be added to give the sweet taste which satisfies your thirst. 6. Mourn Condole is a customary pastry which is exceptionally famous in Malaysia. It has a noodle-like strips produced using green flour. It is served in a mix blended in with shaved ice and coconut milk. Earthy colored sugar syrup is added to bring the sweet flavor that finishes the mourn cycles. It is regularly sold by merchants at side of the road, seller focuses and food courts and generally well known in Malaria, Penman and Koala Lumpy. 7. Rajah is a conventional products of the soil plate of mixed greens dish regularly found in Malaysia. The term Rajah is blend for Malay. Vegetables are destroyed with curried squid presented with hot sauce. There are different elective Rajah, for example, Rajah Bah, an organic product serving of mixed greens blended in a sauce made of matured shrimp glue. In Malaysia, Make Rajah or Appeaser contains singed mixture squanders, bean curds, bubbled potatoes, prawn misuses, hard bubbled eggs, bean sprouts, cuttlefish and cucumber blended in with a sweet, thick, hot nut sauce. Generally, Make Rajah merchants utilized changed bikes or smaller than usual trucks as readiness counters and to hawk their Rajah. . Chicken Rice dish is seasoned with broiled, steamed or poached chicken. Ginger glue, bean stew sauce and soy sauce are served to add flavor to it. Chicken Rice is celebrated among the Chinese Community. One case Of Chicken Rice is Haines Chicken Rice which is most usually connected with Malaysian Haines cooking styles. In Malaysia, Chicken Rice is accessible in numerous Chinese bistros or cafés or vendor focuses yet in addition chain eateries, for example, The Chicken Rice Shop and Old Town White Coffee. . The Frozen North Alaska is a famous zesty noodle soup from the Partaken food, which is a mix of Chinese and Malay cooking which can be found in Malaysia. Gold country is a neighborhood noodle soup dish cooked in a novel manner with fixings such coconut milk, fish, bean sprouts, cucumber and flavors. Varieties incorporate Alaska Penman, Alaska Juror and Alaska Karakas, Curry Alaska, each with its own particular flavor and taste. Curry Alaska is all the more usually utilized In Koala Lumpy while it is known as Curry MME in Penman. 10. Organic products The durian is Malaysias King of Fruits that has a smooth velvety surface and particular scent. The durian is unmistakable for its huge size, solid dismal and considerable thistle secured husk. A few people view the durian as having a charmingly sweet scent; others discover the smell overwhelming. In the mean time, occasional natural products, for example, orangutan, duck, mangoes and kick, papaya, watermelon and knob are other delicious joys which are accessible throughout the entire year. Natural products, for example, kiwifruit and banana are likewise made as scrumptious wastes.

Whales in Captivity Free Essays

Executioner Whales Deserve Freedom Kimberly Hall COM 155 November 27, 2011 Mara Galvez Killer Whales Deserve Freedom Orcas are perplexing social animals meriting opportunity and regard, not imprisonment in amusement stops under the appearance of state funded training and diversion. Aquarium staffs state hostage whales are extremely valuable instructive devices. In any case, individuals can teach their youngsters by carrying them to the wild as opposed to carrying the wild to them to the detriment of the Orcas wellbeing and prosperity. We will compose a custom exposition test on Whales in Captivity or then again any comparable theme just for you Request Now The cost of a family affirmation ticket is the thing that keeps on driving this barbarous spectacle,† as indicated by Michael O’ Sullivan, the Executive Director of The Humane Society of Canada (Whales in Captivity, 2010, Para. 3). Orcas endure from numerous points of view in bondage, and are dependent upon numerous unpleasant circumstances they could never experience in nature. Imprisonment changes their psychological state as well as their physical appearance. One of the most notable physical impacts of imprisonment is dorsal blade disfiguration. In the hostage populace, pretty much every male has a slumped dorsal balance, and most females have probably some twist to their dorsal. In the wild, male dorsal balances can surpass statures of six feet straight up. The best hypothesis is that the dorsal blade flops from the power of gravity. Dorsal balances are made of ligament, not bone. Orcas are perhaps the quickest warm blooded creature in the ocean; they can arrive at speeds up to 30 miles for every hour. Orcas can plunge submerged to profundities of near 200 feet. When plunging, the animal’s pulse eases back from 60 beats for each moment to 30 beats for every moment. In the mean time, oxygen-diverting blood occupies from the furthest points, and afterward explores toward the heart, lungs, and mind, where there is more oxygen required. These organic changes license the creature to moderate oxygen while lowered for longer timeframes (About Orcas †Physical Characteristics, 2005). In the wild Orcas have support from the water, keeping their dorsal erect. In imprisonment, Orcas are at the surface continually for taking care of, preparing, and petting purposes, and swim just around and around so there is next to no dorsal help, subsequently causing the dorsal to tumble [ (Bohn, 2011) ]. Orcas in imprisonment experience the ill effects of something other than physical flaws. Dosed with medications to help the executioner whales manage pressure, they endure horrendously in marine parks. Creatures and people share a similar resistant framework. Similarly as stress lessens our safe framework, it does likewise to the executioner whale. In this way, stress has been a circuitous reason for death in hostage executioner whales. Executioner whales in imprisonment encountering pressure will in general beat their head against the dividers of their tanks until it drains. In any event three hostage whales have murdered themselves with this redundant movement welcomed on by pressure. Have you at any point known about this occurrence in nature? Not exclusively does it not occur, an Orca in the wild could failing to bring substantial mischief upon itself. Forswearing of their entitlement to live in their actual living space where they have a place causes the executioner whales a lot of pressure, disappointment, nervousness, and tragically animosity. In the wild Orcas, don't assault people as they have in marine parks. As Barry (2010, Para, 12) clarified, â€Å"Isolation among marine creatures is profoundly distressing, which prompts strange conduct. † Marine stops, for example, Sea World have what they call petting cases, where the kids can pet and feed the Orcas. Orcas are offered sedatives to assist them with managing the pressure and uneasiness of human contact. Individuals probably won't be so anxious to pet these wild warm blooded animals in the event that they knew everything the Orca needed to experience to make sure they could pet them for a moment or two. (Smith, 2010) Along with the pressure of living in a marine park, Orcas experience the ill effects of their relatives. In the wild Orcas travel with their family (units) that run somewhere in the range of five to 25 relatives (Orcas). Orcas families are affectionate. They for the most part travel in units that incorporate their folks, grandparents, kids, and so on. Removing the Orca from their family causes them much pressure, tension, and wretchedness. In the wild, their posterity remain with them and travel with them. Orcas, related by blood, stay together for the term of their lives. In imprisonment, the aquarium staff evacuates their posterity (calves) from them at a youthful age. For Orcas, known to be the one vertebrate that is nearest to mankind to the extent family, emotions, and social practices, it is equal to a person expelled from their family to never observe them again, to never address them again. Smith, 2010) In the wild, Orcas have consistent correspondence with their units (family). To speak with their pods (family) in the wild Orcas use echolocation. Mandell (2010) depicts echolocation as, â€Å"The procedure of moving air between the sinuses in their minds to make shrill sound (p. 2). The vibrations travel submerged until they experience articles and afterward bounce back making discernible tones the whales use for route. T heir sound waves go so far that they never return to the Orca who sent it. What returns is the voice (sound rushes) of another Orca (relative). In bondage, these shrill sounds can just make a trip to the mass of the tank and ricochet back. In this way, causing the sound (the Orcas own voice) to ricochet to and fro more than once which in time can make a stellar whale crazy. It is proportionate to keeping a human in a room, in single, who is continually hearing voices. Being separated in a little tank (roughly the size of two Orcas), sprinkling onlookers with your tail, and doing stunts a few times each day for a considerable length of time would make any species go insane. I concur that viewing sublime Orcas performing stunts with a human mentor isn't instructive. Tragically, watching one snap and slaughter a mentor is instructive, yet just if the exercise changes the psyches and activities of its captors. Orcas are mind boggling social animals meriting opportunity and regard. There are as of now 42 executioner whales in imprisonment around the world. Out of the 194 executioner whales in imprisonment since 1964, 66% kicked the bucket inside 10 years, and under 30 endure longer than 20 years in bondage [ (Mandell, 2010) ]. To keep them in bondage camouflaged under training and amusement is simply coldblooded and strange treatment. They endure genuinely, socially and intellectually. Imprisonment is progressively inconvenient to the government assistance of the Orca than the wild would ever be. Watching Orcas in their normal natural surroundings is unmistakably more instructive than watching them perform deceives in a marine park. [ (Santich, 2010) ] OR [ (Orlando, 2011) ] YOU DECIDE References About Orcas †Physical Characteristics. (2005). Recovered December 7, 2011, from orca-zone: http://www. orca-zone. com/aboutorcas/record. html Barry, J. (2010, August 26). Executioner is prized, dreaded, focused on: Life won’t change much for Tilikum, the orca that suffocated a mentor at Seaworld. St Petersburg Times . St Petersburg, FL, United States. Recovered from http://search. proquest. com. ezproxy. apollolibrary. com/docview/264384772/1338068E48F8B67489/1? accountid=35812 Bohn, G. (2011, November 28). Executioner whales and imprisonment; What danger, assuming any, does life in the aquarium bubble posture to the strength of these monster ocean warm blooded animals. The Edmonton Journal . Edmonton, Alta, Canada. Recovered from http://search. proquest. com. ezproxy. apollolibrary. com/docview/251763683/133805C5287EFA914D/1? accountid=35812 Mandell, M. (2010, June 29). Short history on executioner whales. Bergen County, N. J, United States. Recovered from http://search. proquest. com/docview/365980652? accountid=35812 Orlando, S. W. Orca Collapsed Dorsal Fin. (picture). Hostage orcas. Ocean World Orlando, Orlando. Recovered from http://pediaview. com/openpedia/Captive_orcas Santich, K. Free Willy? Preservationists state this is the means by which orcas should live †in nature. SeaWorld catastrophe †a token of why orcas should swim free? Whale and Dolphin Conservation Society. (picture) Retrieved from http://online journals. orlandosentinel. om/changetheworld/2010/02/an unfortunate token of-why-executioner whales-ought not-live-at-marine-parks. html/orcinus_orca_5 Smith, J. (2010, June 11). Hostage Killer Whales. The Ecologist . Joined Kingdom. Recovered from http://search. proquest. com. ezproxy. apollolibrary. com/docview/234920905/1338063BFFA6E62ABF8/1? accountid=35812 Whales in Captivity †Spectacularly Cruel †says Humane Socie ty of Canada. (2010, July 1). The Canada Newswire . Ottawa, British Columbia, Canada. Recovered from http://search. proquest. com. ezproxy. apollolibrary. com/docview/455947023/133806FC22464623DC8/6? accountid=35812 The most effective method to refer to Whales in Captivity, Essay models

The Zoo Story by Edward Albee Essay -- essays research papers

In a jam-packed city, for example, Manhattan, it was no big surprise that a man like Jerry felt desolate. He was without a companion, a mother and father, and the normal 'spouse, two youngsters, and a pooch,'; that numerous others had. Jerry was tossed in a world that he felt didn't need him, and his human imperfection of needing to get away from forlornness prompted his deplorable demise. In Edward Albee's play, The Zoo Story, all Jerry needed was to be heard and comprehended, and at long last, in the wake of offering his biography to a total outsider, he got his last wish - passing. The Zoo Story not just recounts the distance of man in present day society, yet in addition mirrors the way of thinking of twentieth century existentialism. Â Â Â Â Â Jerry settled on a cognizant decision of needing to take his life, while Peter, a man that decided to go about as the 'test subject'; and stayed and tuned in to Jerry's story, settled on a cognizant decision of getting same blade that slaughtered Jerry. In spite of the fact that it was Peter who held the blade that executed Jerry, it was Jerry who assumed the liability to - in spite of incredible exertion and agony – 'wipe the blade handle clean of fingerprints'; to permit no hint of the killer. Notwithstanding, in spite of the fact that Peter got away without obligation, he needed to manage the blame that it was him who held the weapon that finished the life of Jerry. Subside needed to confront an amazing remainder monitoring how others lived, and how one can feel so unconcerned with the world yet live in exactly the same piece of the city. Â â â &n...

Human Resources Planning Development Assignment 1 - Free Essay Example

Main Objectives of Unilever: The main objective is to ensure that Unilever managers across the globe are equipped with a consistent set of skills and a common language that enable them to effectively tackle the business challenges they face. Prior to the initiative there were as many as 650 different suppliers providing management training, so the achievement of consistency was a key driver. Following a complex selection process TACK International was selected by Accenture as a key partner to develop the management capability for Unilever globally over a 5-7 year period. TACK was one of the few partners able to offer the consistency, breadth and depth of training portfolio Unilever needed. TACKs proven track record with global blue-chip companies and a robust infrastructure and delivery capability in close to 40 markets and 25 local languages was vital to managing this global solution. HRM Models in Unilever: For any social group to perform its tasks efficiently and achieve its common objectives, the management of its most important resources the people is of utmost importance. Until about the 1970s the task of lsquo;finding and controlling people was handled by Personnel Management which was largely an administrative function, dealing with the management and control of subordinates. The concept of Human Resource Management developed with a more strategic level of thinking about the nature and role of people (as total 24hr per day human beings) working in organizations which are lsquo;cultures in their own right. Recent thinking has moved from the control-based model to the compliance model. The soft edge of the latter involves eliciting employee commitment and expecting effectiveness and efficiency to follow. The hard edge of the latter involves ridding the organization of unnecessary layers of middle management which, when stripped of control functions, have very little by way of value added. Like every other MNCs Unilever follows partial policies of both models. They are discussed as follows: Job Design Principal: a. Divide their operations into different subdivisions. b. It follows both specific job accountability and combined planning Implementation according to the need of their operation. c. The tasks operated by the employees are both in team and individually. Management Organizations: a. The employees are assigned into different hierarchies. It varies from country to country. b. As there remains strong hierarchy in Unilever so top-down control and coordination is practiced in this MNC. c. Status symbol is also visible in Unilever. But it does not create any confusion among the employees of different countries or cultures. Compensation: a. The employees of different position in the hierarchy are paid compensation according to their job performance. Salary is paid monthly. Other packages such stock options, bonus, etc are also provided during special occasions like religious festivals, companys progress etc. Employee Voice: a. Unilever follows Unionized policy to ensure the highest employee benefits like control damage, bargaining. Labor Management Relations: a. Joint problem-solving and planning policy is practiced in Unilever to encourage the willingness of the workers towards the company. Management Philosophy: a. Management is responsible to the stakeholders for their performance. Top level management discuss with other managers and related officials to reach in a decision. It believes that fulfillment of employees needs is a goal rather than an end. Key HRM activities in Achieving Organizational goal of Unilever: The key HR activities performed by Unilever to achieve its organizational goal are described as follows: Organization structuring It refers to developing an organization which caters for all the activities required, groups them together in a way which encourages integration and co-operation. HR is very helpful for Unilever to achieve its goals. As we said before that Unilever managers across the globe are equipped with a consistent set of skills and a common language that enable them to effectively tackle the business challenges they face. The complete structure of Unilever made by its HRM department is very much effective and efficient to meet this goal. HR professionals follow different structure methods to select and choose the best option for structuring. Job design and role specification It refers to deciding on the contents of the jobs- their duties and responsibilities and the relationships that exist between job holders and other people in the organization. The job designed by the HRM department are very much straight forward for meeting the goal and purposes. On the other hand the role specification of each employee are so organized that the partners like TACK are able to offer the consistency, breadth and depth of training portfolio Unilever needed. Organizational development It refers to stimulating, planning and implementing programs designed to improve the effectiveness with which the organization functions and adapts to change. The market is changing every moment. Like other companies Unilever has to cope up with this change to remain and fight with its competitors in the market. The development made by HRM department is so structured that it describes a perfect way to meet its goals. Reference: https://www.tacknederland.nl/index.php/onzeklanten?7ad88924ca3d24beb8651ffe4c48a5c6=489755574542486226ff2ac267a703ad https://www.unilever.com/aboutus/purposeandprinciples/?WT.LHNAV=Purpose__principles After Lundy O (1994) From Personnel Management to Strategic Human Resource Development, International Journal of Human Resource Management Vol 5 pp 687-720 Beer, M., Spector, B., Lawrence, P.R., Quinn-Mills, D., Walton, R.E. 1984. Managing Human Assets. New York, USA. Free Press Pilbeam, S., Corbridge, M. 2002. People Resourcing: HRM in practice, 2nd ed. Harlow, England. Pearson Education Ltd. Prahalad, C. K. and Hamel, G, 1990. The Core Competence of the Corporation, Harvard Business Review. Vol. 68, No 3, pp 79-91. Mullins L.J., Management and Organisational Behaviour (7th edition, Prentice Hall, 2005) ISBN: 0-273068876-6 The arrangement (formal system of relationship) which is necessary to pursue goals (Perrow, 1965).

How Is the Letter A Pronounced in French

The letter A is as common in the French language as it is in English. You will often use this letter alone, or with an accent grave, or in a number of combinations alongside other letters. Each instance has a slightly different pronunciation and this French lesson will help you learn each. How to Pronounce the French Letter A The pronunciation of the letter A in French is fairly straightforward. It is usually pronounced more or less like the A in father, but with the lips wider in French than in English: listen. An A  with the accent grave  Ãƒ  Ã‚  is pronounced the same way. The A  is sometimes pronounced further back in the mouth and with the lips more rounded than for the A sound described above: listen. This sound is becoming obsolete, but technically should be pronounced when the letter A: is followed by a Z sound as in  base and  gazis followed by a silent S  as in  bas and  cas, with the  exception of  brasincludes the accent circonflexe ˆ as in pà ¢tes and  Ãƒ ¢ne French Words With A Now that you know how to pronounce the various As in French, its time to practice. Click on each of these words to hear the pronunciation and repeat it as often as you need to. Notice the difference between the sound when its used in the various contexts weve discussed. quatre  (four)ami  (friend)agrà ©able  (nice)tabac  (tobacco shop)soulager  (to relieve)pà ¢tes  (pasta)bas  (low)bras  (arm) Letter Combinations With A The letter A is also used in combination with other vowels and consonants to produce specific sounds in French. Its much like how the A in apple is different than the A in  taught in English. To continue your French pronunciation lessons, explore these A combinations: AI / AIS: Pronounced like the French  ÃƒË†.AIL: Pronounced  [ahy], similar to the English  eye.AN: Pronounced [ah(n)], the  ah  sounds like  Ãƒ  Ã‚  and the n has a nasal sound. As in  tante  (aunt).AU: Pronounced like a closed O in a similar manner to eau.EAU: Pronounced like au with a closed O.

My Time As Volunteer At Somerset Dade Academy - 898 Words

During my time as volunteer at Somerset Dade Academy, I was able to work closely with the elementary and middle school teacher. During each visit, I was able to follow Ms. Lee’s daily routine. In the morning, we had 30 minutes to plan and get her cart ready with supplies she needed for the day. Also, we would both create various model artworks to inspire her students to create something more original and imaginative. She wheeled her cart through certain elementary classes depending on her schedule. Depending on the grade level she was assign to that day, we were able to teach her students the fundamental concepts of arts and major art movements, all in 30 minutes. Every three weeks, she would focus on a concept, artist, or art movement. Additionally, she would assign vocabulary words, which her students would copy and also had access to them online on Quizlet. At the end, she would administer a summative test on everything they learned for the past three weeks. On the other hand, Ms. Lee’s middle school classes were different, more one-on-one, and it was a one-hour period. Her students were able to recreate impressionist and expressionist artworks, such as Monet’s Water Lilies, Van Gogh Starry Night and The Bedroom on wall-sized canvases. Despite the diversity of art concepts taught, it can become quite difficult for one teacher to teach 23 elementary classes and 11 middle school classes. As part of the Miami Dade College community, we can help and stress the

Complaint handling and service recovery free essay sample

Why do customers complain? In general, studies of consumer complaining behavior have identified four main purposes for complaining. 1. Obtain restitution or compensation. Often, consumers complain to recover some economic loss by seeking a refund, compensation, and/or have the service performed again. 2. Vent their anger. Some customers complain to rebuild self-esteem and/or to vent their anger and frustration. When service processes are bureaucratic and unreasonable, or when employees are rude, deliberately intimidating, or apparently uncaring, customers self-esteem, self-worth, or sense of fairness can be negatively affected. They may become angry and emotional. 3. Help to improve the service. When customers are highly involved with a service , they give feedback to try and contribute toward service improvements. 4. For altruistic reasons. Finally, some customers are motivated by altruism. They want to spare other customers from experiencing the same shortcomings, and they may feel bad if they fail to draw attention to a problem that will cause difficulties for others if it remains uncorrected. We will write a custom essay sample on Complaint handling and service recovery or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Why don’t unhappy customers complain? In some situations, people simply dont know where to go or what to do. Also, many people feel that complaining is unpleasant . Customers may not want to take the time to write a letter, send an email, fill out a form, or make a phone call, particularly if they dont see the service as being important enough to be worth the effort. Many customers see the payoff as uncertain and believe that no one will care about their problem or be willing to resolve it. They may be afraid of confrontation, especially if the complaint involves someone whom the customer knows and may have to deal with again. Customers are less likely to voice complaints in service situations in which they perceive they have low power (ability to influence or control the transaction). This is particularly true when the problem involves professional service providers, such as doctors, lawyers, or architects. Social norms tend to discourage customer criticism of such individuals, because of their perceived expertise. Who is most likely to complain? Research findings consistently show that people in higher socioeconomic circumstances are more likely to complain than those in lower levels. Their better education, higher income, and greater social involvement give them the confidence, knowledge, and motivation to speak up when they encounter problems. Further, those who complain also tend to be more knowledgeable about the service products in question. Where do customers complain? Studies show that the majority of complaints are made at the place where the service was received. One of the authors found that an astoundingly 99 percent-plus of customer feedback was given face to face or over the phone to customer service representatives. Less than 1 percent of all complaints were submitted via email, letters, faxes, or customer feedback cards. Also, customers tend to use non interactive channels to complain (e. g. , email or letters) when they mainly want to vent their anger and frustration, but resort to interactive channels such as face to face or the telephone when they want a problem to be fixed or redressed. Where do customers complain? Studies show that the majority of complaints are made at the place where the service was received. One of the authors found that an astoundingly 99 percent-plus of customer feedback was given face to face or over the phone to customer service representatives. Less than 1 percent of all complaints were submitted via email, letters, faxes, or customer feedback cards. Also, customers tend to use non interactive channels to complain (e. g. , email or letters) when they mainly want to vent their anger and frustration, but resort to interactive channels such as face to face or the telephone when they want a problem to be fixed or redressed. IMPACT OF EFFECTIVE SERVICE RECOVERY ON RETENTION When complaints are resolved satisfactorily, there is a much higher chance that the customers involved will remain loyal. Research has found that intentions to repurchase for different types of products ranged from 9 percent to 37 percent when customers were dissatisfied but did not complain. For a major complaint, the retention rate increased from 9 percent to 19 percent if the customer complained and the company offered a sympathetic ear but was unable to resolve the complaint to the satisfaction of the customer. If the complaint could be resolved to the satisfaction of the customer, the retention rate jumped to 54 percent. The highest retention rate, 82 percent, was achieved when problems were fixed quickly—typically, on the spot. The conclusion to be drawn is that complaint handling should be seen as a profit center and not a cost center. Service recovery paradox The service recovery paradox refers to the effect that customers who experience a service failure and then have it resolved to their full satisfaction are sometimes more likely to make future purchases than are customers who have no problem in the first place. A study of repeated service failures in a retail banking context showed that the service recovery paradox held for the first service failure that was recovered to a customers full satisfaction. However, if a second service failure occurred, the paradox disappeared. It seems that customers may forgive a firm once, but become disillusioned if failures recur. Furthermore, the study also showed that customers expectations were raised after they experienced a very good recovery; thus, excellent recovery becomes the standard they expect for dealing with future failures. Whether a customer is delighted by service recovery may also depend on the severity and recoverability of the failure no one can replace spoiled wedding photos or a ruined holiday, or eliminate the consequences of a debilitating injury caused by service equipment. In such situations, its hard to imagine anyone being truly delighted even when a most professional service recovery is conducted. Contrast these examples with a lost hotel reservation, for which the recovery is often an upgrade to a suite. When poor service is recovered by delivery of a superior product, youre usually delighted and probably hope for another lost reservation in the future. HOW TO ENABLE EFFECTIVE SERVICE RECOVERY Be proactive—on the spot, before customers complain Plan recovery procedures Teach recovery skills to relevant personnel Empower personnel to use judgment and skills to develop recovery solutions Be proactive—on the spot, before customers complain For example, the waiter may ask a guest who has eaten only half of his dinner, Is everything all right, sir? The guest might say, Yes, thank you, Im not very hungry, or The steak is well done but I asked for medium-rare; plus its very salty. The latter response gives the waiter a chance to recover the service, rather than have an unhappy diner leave the restaurant and potentially not return. Plan recovery procedures Contingency plans have to be developed for service failures, especially for those that can occur regularly and cannot be designed out of the system. Revenue management practices in the travel and hospitality industries often result in overbooking, and travelers are denied boarding or hotel guests are walked even though they had confirmed seats or reservations. To simplify the task of front-line staff, firms should identify the most common service problems such as overbooking and develop predetermined solution sets for employees to follow. Teach recovery skills to relevant personnel As a customer, you may quickly feel insecure at the point of service failure because things are not turning out as anticipated. So you look to an employee for assistance. But are they willing and able to help you? Effective training builds confidence and competence among front-line staff, enabling them to turn distress into delight. Empower personnel to use judgment and skills to develop recovery solutions Service recovery efforts should be flexible and employees should be empowered to use their judgment and communication skills to develop solutions that will satisfy complaining customers. This is especially true for out-of-the-ordinary failures for which a firm may not have developed and trained potential solution sets. Employees need to have the authority to make decisions and spend money in order to resolve service problems promptly and recover customer goodwill. GUIDELINES FOR THE FRONT LINE: HOW TO HANDLE COMPLAINT Act fast Admit mistakes but don’t be defensive Understand problem from customer’s viewpoint Don’t argue Acknowledge customer’s feelings Give benefit of doubt Clarify steps to solve problem Keep customers informed of progress Consider compensation Persevere to regain goodwill SERVICE GUARANTEES Guarantee = an assurance of the fulfillment of a condition (Webster’s Dictionary) In that a product offered by a firm will perform as promised and, if not, then some form of reparation will be undertaken by the firm CHARACTERISTICS OF AN EFFECTIVE SERVICE GUARANTEE Unconditional the guarantee should make its promise unconditionally – no strings attached Meaningful the firm should guarantee elements of the service that are important to the customer the payout should cover fully the customer’s dissatisfaction Easy to Understand and Communicate customers need to understand what to expect employees need to understand what to do Easy to Invoke and Collect the firm should eliminate hoops or red tape in the way of accessing or collecting on the guarantee CUSTOMER SATISFACTION AND SERVICE QUALITY Dimension Tangibles Definition Appearance of physical facilities, equipment, personnel, and communication materials Examples of customers questions 1) Are the hotels facilities attractive? 2) Is my accountant dressed appropriately? 3) Is my bank statement easy to understand? Dentist Dimension Reliability Definition Ability to perform the promised service dependably and accurately Examples of customers questions 1) Does my lawyer call me back when promised? 2) Is my telephone bill free of errors? Punctuality of air service Dimension Responsiveness Definition Willingness to help customers and provide prompt service Examples of customers questions 1) When theres a problem, does the firm resolve it quickly? 2) Is my stockbroker willing to answer my questions? 3) Is the cable TV company willing to give me a specific time when the installer will show up? My internet service, Samsung example Dimension Competence Definition Possession of the skills and knowledge required to perform the service Examples of customers questions 1) Can the bank teller process my transaction without fumbling around? 2) Is my travel agent able to obtain the information I need when I call? 3) Does the dentist appear to be competent? Degree of Doctors Samsung monitor Dimension Courtesy Definition Politeness, respect, consideration, and friendliness of contact personnel Examples of customers questions 1) Are the telephone operators consistently polite when answering my calls? 2) Does the plumber take off muddy shoes before stepping on my carpet? Dimension Credibility Definition Trustworthiness, believability, honesty of the service provider Examples of customers questions 1) Does the hospital have a good reputation? 2) Does my stockbroker refrain from pressuring me to buy? 3) Does the repair firm guarantee its work? Lawyer , or wom,Claim settlement Dimension Security Definition Freedom from danger, risk, or doubt Examples of customers questions 1) Is it safe for me to use the banks ATMs at night? 2) Is my credit card protected against unauthorized use? Dimension Access Definition Approachability and ease of contact Examples of customers questions 1) How easy is it for me to talk to a supervisor when I have a problem? 2) Does the airline have a 24-hour toll-free phone number? 3) Is the hotel conveniently located? My internet service Dimension Communication Definition Listening to customers and keeping them informed in language they can understand Examples of customers questions 1) When I have a complaint, is the manager willing to listen to me? 2) Does my doctor avoid using technical jargon? 3) Does the electrician call when he or she is unable to keep a scheduled appointment? Dimension Understanding the customer Definition Making the effort to know customers and their needs Examples of customers questions 1) Does someone in the hotel recognize me as a regular customer? 2) Does my stockbroker try to determine my specific financial objectives? Insurance consultants 1) The knowledge gap is the difference between what service providers believe customers expect and customers actual needs and expectations. 2) The standards gap is the difference between managements perceptions of customer expectations and the quality standards established for service delivery. 3) The delivery gap is the difference between specified delivery standards and the service providers actual performance on these standards. 4) The internal communications gap is the difference between what the companys advertising and sales personnel think are the products features, performance, and service quality level and what the company is actually able to deliver. 5) The perceptions gap is the difference between what is, in fact, delivered and what customers perceive they received (because they are unable to evaluate service quality accurately). 6) The interpretation gap is the difference between what a service providers communication efforts (in advance of service delivery) actually promise and what a customer thinks was promised by these communications. 7) The service gap is the difference between what customers expect to receive and their perceptions of the service that is actually delivered. 8) Gaps 1,5,6, and 7 represent external gaps between the customer and the organization. Gaps 2, 3, and 4 are internal gaps that occur between various functions and departments within the organization. Prescriptions for Closing Service Quality Gaps Knowledge: Learn what customers expectconduct research, dialogue, feedback Standards: Specify SQ standards that reflect expectations Delivery: Ensure service performance matches specsconsider roles of employees, equipment, customers Internal communications: Ensure performance levels match marketing promises Perceptions: Educate customers to see reality of service delivery Interpretation: Pretest communications to make sure message is clear and unambiguous. Hard and Soft Measures of Service Quality Hard measures refer to standards and measures that can be counted, timed or measured through audits typically operational processes or outcomes e. g. how many trains arrived late? Soft measures refer to standards and measures that cannot easily be observed and must be collected by talking to customers, employees or others e. g. SERVQUAL, surveys, and customer advisory panels. Control charts are useful for displaying performance on hard measures over time against specific quality standards. Tools to Address Service Quality Problems Fishbone diagrams: A cause-and-effect diagram to identify potential causes of problems. Pareto charts: Separating the trivial from the important. Often, a majority of problems is caused by a minority of causes i. e. the 80/20 rule. Blueprinting: A visualization of service delivery. It allows one to identify fail points in both the front stage and backstage. Pareto analysis seeks to identify the principal causes of observed outcomes. This type of analysis underlies the so-called 80/20 rule, because it often reveals that around 80 percent of the value of one variable (in this instance, the number of service failures) is accounted for by only 20 percent of the causal variable (i. e. , the number of possible causes). In an airline example, analysis showed that 88 percent of the companys late-departing flights from the airports it served were caused by only four (5 percent) of all the possible factors. In fact, more than half the delays were caused by a single factor: acceptance of late passengers (when the staff held a flight for one more passenger who was checking in after the official cutoff time). Generic Productivity Improvement Strategies The task of improving service productivity has traditionally been assigned to operations managers, whose approach has typically centered on such actions as 1) Careful control of costs at every step in the process 2) Efforts to reduce wasteful use of materials or labor 3) Matching productive capacity to average levels of demand rather than peak levels, so that workers and equipment are not underemployed for extended periods 4) Replacing workers by automated machines 5) Providing employees with equipment and databases that enable them to work faster and/or to a higher level of quality 6) Teaching employees how to work more productively (faster is not necessarily better if it leads to mistakes or unsatisfactory work that has to be redone) 7) Broadening the array of tasks that a service worker can perform (which may require revised labor agreements) eliminates bottlenecks and wasteful downtime by allowing managers to deploy workers wherever they are most needed 8) Installing expert systems that allow paraprofessionals to take on work previously performed by professionals who earn higher salaries Although improving productivity can be approached incrementally, major gains often require redesigning entire processes.

Lemon Mobile Essays - , Term Papers, Research Papers

Lemon Mobile Megan Clarey CCI March 8, 2000 The Lemon Mobile Ever since I set eyes on my car, I have had nothing but a headache. Not only is it the loudest car, but it also drifts right into the trees, and it shakes at thirty and sixty m.p.h. Even with all of my car's faults, nothing prepared me for its final act of cruelty. My lemon died thirty minutes before warm-ups for our big game, and I had the starting line up with me. Laura, Allison, Kristen, Kierra, and I had all packed into my two-door death trap to get a snack at Dunkin Donoughts. Being the responsible upper classman, I made sure we left with ample time to get ready for the game. Unfortunately, there wasn't enough time in the world to help us with our disaster. We were stopped at a red light howling along to a Lenny Kravitz song, which I now hate, when Kristen nervously uttered,? Meg I think your car stopped running.? I confidently replied, ?Nah!? Well, to my surprise, when I stepped on the gas, we didn't go anywhere. All of a sudden, I began laughing hysterically and the rest of them chimed in, until, ?BEEP? the light had turned green! ?AAHH!? we shrieked. We finally realized that we were stuck in a useless hunk of metal at Toms River's busiest intersection. ?What are we gonna do I thought. At the time, shrieking and laughing were our best solutions. Finally, as people were going around us, giving us the finger and cursing at us, my four skinny mini passengers got out to push my 2000 lb. pile of tin. As they set out on their mission to rescue us from being stranded in a sea of road rage, all I could do was laugh. The time was twenty minutes until warm-ups and my mighty mouse teammates had managed to push my lemon into Amoco's parking lot. We had to hurry and this scrap heap running again. Laura yelled,? Maybe it needs anti-freeze!? So, she galloped away to the store and in two minutes she was back with a container of anti-freeze. After we poured the fluid into my car, we tried to start my car, ?Vroom Vroom!? ?Nothing! Shit!? I panicked. So, we decided to stare at the car a little longer hoping the car would tell us what it needed. There were only five minutes of stretching time left, and we were still stranded ten minutes away from school. ?We are so dead,? I thought to myself. As we stood there, Allison went to call for help. She came shuffling back, ? Well the good news is we have a ride the bad news is Mills is *censored*ing pissed.? ?Shit!? we uttered. I mean I could see why she would be a little upset because it was thirty minutes before our big game, and her starting line up was stranded at the Amoco station instead of being at the field for warm ups. It was thirty minutes before the game, we had missed warm ups and we were scared of what Mills was going to do to us, but wait, our chariot was there. ?Hooray!? we sang in harmony. Unfortunately, our chariot was a Jeep. A Jeep can hold two people comfortably three is all right, but six was not possible. If you have ever seen a clown car then you know how we fit into our mouse hole ride. In the front was the driver and two passengers, in the back was two people in the seats and one was lying across them. I was in the front with Kristen's rear end crushing my legs. Needless to say, it was the longest ten-minute ride I had ever been on. Not only was I into a small bucket seat but also at every bump in the road Kristin's bum was digging more and more into my leg. We finally arrived two minutes before crunch time. As we drove onto the field, we were greeted by boisterous cheering from our loyal fans ( I guess someone had told them). We staggered and fell out of our clown mobile, all red as stop signs, hurriedly entered the playing field. We did win the game, and I learned a valuable lesson from the whole experience. I learned that if you are going to go to get a snack before a big game, then go in a car that has fallen apart fewer than five times. English

Seaweed, Kelp and Other Brown Algae (Phaeophyta)

Seaweed, Kelp and Other Brown Algae (Phaeophyta) Brown algae are  the largest, most complex type of marine algae and get their name from their brown, olive, or yellowish-brown color, which they get from the pigment  called  fucoxanthin.  Fucoxanthin is not found in other algae or plants like red or  green algae, and as a result, brown algae are in the Kingdom Chromista. Brown algae are often rooted to a stationary structure such as a rock, shell or dock by structures called holdfasts, although species in the genus Sargassum are free-floating. Many species of brown algae have air bladders which help the blades of the algae float toward the ocean surface, allowing for maximum sunlight absorption. Like other algae, the distribution of brown algae is broad, from tropical to polar zones, but brown algae can be found in intertidal zones, near coral reefs, and in deeper waters, with a NOAA study noting them at 165 feet in the Gulf of Mexico. Classification of Brown Algae The taxonomy of brown algae can be confusing, as brown algae can be classified into the Phylum Phaeophyta or Heterokontophyta, depending on what you read. Much information on the subject refers to brown algae as phaeophytes, but according to AlgaeBase, the brown algae are in the Phylum Heterokontophyta and Class Phaeophyceae. About 1,800 species of brown algae exist. The largest, also among the most well-known, is kelp. Other examples of brown algae include seaweeds in the genus Fucus commonly known as rockweed, or wracks, and the genus Sargassum, which form floating mats and are the most prominent species in the area known as the Sargasso Sea, which is in the middle of the North Atlantic Ocean. Kelp, Fucales, Dictyolaes, Ectocarpus, Durvillaea Antarctica, and Chordariales are all examples of brown algae, but each belongs to a different classification determined by individual attributes and features of each. Natural and Human Uses of Brown Algae Kelp and other brown algae provide a number of health benefits when consumed by both humans and animals alike; brown algae are eaten by herbivorous organisms such as fish, gastropods and sea urchins, and Benthic (bottom-dwelling) organisms also utilize brown algae such as kelp when pieces of it sink to the sea floor to decompose. Humans find a variety of commercial uses for these marine organisms. Brown algae are used to produced alginates, which are used as food additives and in industrial manufacturing- common uses include food thickeners and fillers as well as stabilizers for the ionization process of batteries. According to some medical research, several chemicals found in brown algae can work as antioxidants, which are thought to prevent damage to the human body. Brown algae can also be used as a cancer suppressant as well as an anti-inflammatory and immunity booster.   These  algae provide not only food and commercial utility; they also provide valuable habitat for certain species of marine life as well as significantly offsetting carbon dioxide emissions through photosynthesis processes of certain populous species of kelp.

The Trade-Off Theory of Capital Structure Coursework

The Trade-Off Theory of Capital Structure - Coursework Example According to Pacific Daily News (2014), the recent GPA successfully sold $76.47 million of revenue bonds The concept of dividend signaling asserts that the announcement of dividend payments by a company contributes positively to the future prospects of the company. The announcement of a rise in dividend payout helps to solidify the prospects in the market and improves the image of the company in lieu of growth prospects and stability in the future. How much will a firm receive in net funding from a firm commitment underwriting of 250, 000 shares priced to the public at $40 if a 10% underwriting spread has been added to the price paid by the underwriter? Additionally, the firm pays $600, 000 in legal fees According to Baker (2005), underwriter spread fall in the category of direct expenses whilst management fees such as legal feels falls with the indirect issuance expenses. Hence, $1.9 million becomes the direct expenses and $1.65 million become the indirect expense for the issuer. In economics, the value of the firm is linked to profit maximization; as a result, the value of the firm is the present value of the firm’s current and future profits. In finance to determine the present value of a firm, the present income is multiplied by five. Hence, the present value of ABC is operating incomeX5.

Involving Parents Assignment Example | Topics and Well Written Essays - 750 words

Involving Parents - Assignment Example One of the other important items about this involvement is being able to measure whether the implemented plan has been of any importance in terms of the success attained by students (Chavkin & Williams, 2007). In the State of Michigan, parental involvement refers to the active engagement of parents in the learning activities of their children. However, it has been revealed that there is a high need to move beyond the involvement of parents to their engagement. The state of Michigan has educators who are among the best in the entire world. It is thus important that the state, schools. School districts and parents are all united to support a common goal. Thus, the following plan towards parent involvement in education will help my school district in developing, assessing and implementing the engagement policies, plans and programs. Some of the plans that include outreach strategies include activities that are related to home learning, use of resources within the community, as well as policies and actions that support the schools and the district. Therefore, the following is a plan that will help to enhance the involvement of parents. In this plan, teachers and administrators will be required to assess their level of readiness to involve parents and how determined they are to engage and use them. Definition of the plan: Each of the parents is expected to take part at different levels in the learning activities of his or her child. The involvement of parents will be empowered and encouraged through the application of committees that are in charge of empowering and enabling parents to be involved in the education of their children (Cervone & O’Leary, 2012). At the closing stages of the second semester, the members of the committee will be in a position to start making the implementation actions as they will be in place. These actions will be as a result of their formation. Before

The Big Five model Essay Example for Free

The Big Five model Essay The Big Five model is an inventory tool which is very helpful in assessing one’s personality by evaluating five dimensions; these attributes are conscientiousness, openness to experience, extraversion, agreeableness and neuroticism. Although these five dimensions alone cannot explain the human personality in its entirety, psychologists have agreed that these dimensions do encompass both heredity and environmental factors. This model has proved to be quite effective in evaluating potential candidates for jobs since the measure of its dimensions can be correlated to performance outcomes of various job roles (Tyler Newcombe, 2006). Conscientiousness is a dimension of the human psyche which emphasizes the need to be disciplined and goal-oriented. Individuals who have a high level of conscientiousness are usually very duty-bound and organized. Openness to experience is a personality trait which influences the extent to which an individual is open towards new and abstract concepts and thoughts. Individuals who are well-endowed with this trait are very creative and outstanding in problem-solving due to the ability to expand their horizons. Extraversion is an inclination to socialize and interact. People who posses a high level of extraversion are out-spoken and tend to easily mingle with new people. Agreeableness is a quality of being accommodative of other people’s actions and opinions. People who posses this quality are cooperative and work extremely well in groups. Neuroticism is a tendency to frequently and suddenly experience negative emotions such as depression, anger, anxiety or fear (University of Wisconsin). Neurotic individuals exhibit unpredictable behavior and mood swings due to the inability to keep their emotions under check. Samantha’s decent score in openness to experience signifies her willingness to experiment with new ideas. Her moderately high score in agreeableness implies that she is quite unbiased, fairly analytical and does not take things personally. Samantha’s excellent score in conscientiousness suggests that she is a very dependable and self-motivated person who is capable of gaining the respect of her associates. Her outstanding scores in extraversion vouch for her dynamic personality and indicate that she is free of inhibitions. She also has low neurotic scores, which implies that she is a calm and composed person. All these are indispensable qualities of a good leader and would certainly make Samantha an excellent manager. Reference: Tyler, G. and Newcombe, P. (2006). Relationship between work performance and personality traits in Hong Kong organizational settings. International Journal of Selection Assessment, 14, 37-50. University of Wisconsin. (n. d. ). A Quick Overview of the Big Five Model of Personality. Retrieved 28 January, 2007 from http://www. uwmc. uwc. edu/psychology/big_five. htm

The Elusive Form: The Use Of Female Characters In naked Nude :: essays research papers

The Elusive Form: The Use of Female Characters in "Naked Nude" Thesis and Outline: Thesis: In his picturesque short story, "The Naked Nude", Bernard Malamud uses the female characters to develop, enact, and resolve Fidelman's epiphany and to bring about the protagonist's final, artistic self-understanding. I. Introductory paragraph--statement of thesis. II. The prostitutes A. in contrast to Fidelman's initial idea of the artistic nude B. "maybe too many naked women around made it impossible to draw a nude"--establish basis of conflict within Fidelman III. Teresa A. flat, static character--functions totally as a touchstone for Fidelman B. provides Fidelman's first turn towards artistic epiphany IV. Bessie, his sister A. childhood memory brings about full epiphany V. Venus of Urbino A. aesthetic constant--she, as a painting, remains static B. Fidelman's method of viewing her evolves, providing his epiphany VI. Relationship of female characters VII. Conclusion and restatement of thesis. Bernard Malamud, a leading contemporary Jewish author, skirts between fantasy and reality in his almost allegorical short fiction, teaching the reader a lesson through coinciding elements of beauty and comedy. Venturing away from his usual, inner-city Jewish element, Malamud tackles new challenges of subject and setting in his novelistic collection of short stories, Pictures of Fidelman . Malamud develops his protagonist through a series of six, interrelated short works, each of which may function entirely independent from the others. In "The Naked Nude," for instance, Fidelman comes to a new, artistic maturity through his attempt to copy the famous painting "Venus of Urbino" by Titian Tiziano. Malamud's recurring theme of self-knowledge through suffering permeates this short work. Scarpio and Angelo, as primary antagonists, provide the bulk of this suffering for Fidelman. It is his own mental captivity concerning the female nude, however, that gives cause for Fidelman's eventual epiphany asan artist and as an individual. His relationship to the women in the work shapes his ability to capture the form of the "Venus" and to come to grips with his own self-worth. In "The Naked Nude," Bernard Malamud uses the female characters to develop, enact, and resolve Fidelman's epiphany and to bring about the protagonist's final, artistic self understanding. At the story's outset, Fidelman is forced to act as janitor and manservant to a group of ill mannered prostitutes under the employment of the padrone, Angelo. These offensive characters establish the first of a series of mental obstacles in the imprisoned protagonist's attempt to copy Titian's nude. They torment Fidelman with cynical laughter and exploit his demeaning position. His sexual insecurity is established at the beginning of the story when he ponders his violent guillotine sketch, asking "A man's head or his sex?...either case a terrible wound" (Malamud 318).

King Arthur as ideal representative of the middle ages Essay

Although there is no absolute proof that King Arthur lived, the historical and literary information has made him an ideal representative of the middle ages. The Middle Ages have always been an intriguing field of study for historians and archeologists around the world. Because of historians and archeologist, we have a history foundation that goes back to the beginning of time. However, the issue that is under debate and gives historians the most controversies is in era of the Middle Ages. The topic of debate that gives historians bring up the most about the middle ages is the legend of King Arthur. Over the past millennium, the story of King Arthur has been past down from generation to generation. From the movie Excalibur, to the famous Broadway plays about King Arthur, he has always been portrayed as the gallant king who saves the day and is undefeatable in battles. But the truth about Arthur has come under much criticism, many of historians have argued about if he really existed or was he just a myth. In fact, there have been rumors that three Arthur’s that lived during that time frame, but which one was the true king Arthur? This is the reason why he has come under so much criticism in the past decade. Another reason why historians are skeptical to the true existence is that the dates when he had been known to live do not add up. There are different periods for battles the he supposedly fought in and had he fought in them, he would have been over a hundred years old. Historians have said that this would have been impossible due to the Black Plague and numerous other plagues going on during that time. There is truth behind the legendary King Arthur and there is support to show that he did live, but historians are having a hard time piecing together the facts that are known. Many of writers who have dared to write about him have had to do intensive research about the legendary Arthur, with little or unknown evidence to support the truth about him. Historians have had to deal with little known information, only able to piece part of what little known fact that there are. The truth about King Arthur will be under debate long after I am gone but I would like to know the truth about the legendary King Arthur, Merlin and the truth to the lady in the lake and Excalibur. The earliest accounts of King Arthur were discovered in the Celtic, Latin, and French resources. They show that he was from a royal bloodline. Latin sources show that his real father was King Uther Pendragon. The story tells how King Urther fell in love with Queen Igraye of Cornwall who was married. And with the aid of Merlin a Celtic magician, Uther took the form of the Duke of Cornwall and seduced Queen Igraye and so conceived Arthur. He was raised without the knowledge of his true royal ancestry and grew up as a knight’s squire. Until one day, he was required to go fetch the knight’s sword where he came upon the sword in the stone and pulled it out of the stone. The story behind the stone is that Authur’s true Dad died and Britain was without a true king and so Merlin the magician put the sword in the stone, saying that the true king of Britain will pull the sword from the stone. † Arthur succeeded the throne at the early age of fifteen after proving his royalty and chastity by drawing the famous magic sword, Excalibur, from the stone. In his first major conquest he subdued the Saxons and expanded his control over Scotland, Ireland, Iceland, and the Orkneys, and established a period of peace for over twelve years. There is much in the pursuit of the issue if Arthur was of historical value to the middle ages. There is no absolute evidence, but it is possible that Arthur was Briton or Roman-Briton king who led the Celtics against the Anglo-Saxons in the early 8th century.† (Americana, Arthurian Romances, 1972) The kings of the medieval period were warlords that protected a particular area of land; they surrounded themselves with knights who swore allegiance in battle in exchange for gifts of gold, armor, and land. There have been three basic charter descriptions of Arthur, which detail the characteristics of the â€Å"real† king Arthur. In the earliest descriptions he’s portrayed as a fierce, feared warrior, capable of tremendous prowess in hand to hand combat. Described by the Welsh priest, Nessius in his Latin Historia Brillonum, Arthur was â€Å"chosen twelve times to lead the Celts, Arthur carried the image of the Virgin and won twelve battles, the last being at Mt. Badon in which he killed 960 of the enemy singly handedly† (Americana). The second image of Arthur is that of a â€Å"peripheral figure whose presence is felt mainly as a social force of arbiter of chivalric excellence†(Americana). A Welshman named Goeffrey of Monmouth was the first to describe the characters and stories we are familiar with today. In the Historia Rogum Britanniae, Geoffrey tells of Arthur’s siring through and adulterous relationship between Uther Pendragon and Igraine. He also introduces the magician Merlin and describes Arthur’s eventual resting-place on the isle of Avalon. In later treatment of Arthurian legends such s Thomas Mallory’s Le Morte Darthur, Arthur is depicted as a more two dimensional character. There is a naive side portrayed be the king, like when he refuses to see the romance between Guinevere, his wife, and Lancelot, a knight, although there are many warnings. For instance, when the affair is revealed, Arthur’s impetuous actions begin the downfall of his court. He condemns Gueniverer to death, forcing Lancelot to save her. In rescuing Guenivere, Lancelot inadvertently kills Gwain, brother and creator of the feud between Gwain and Lancelot. Throughout it all, Arthur is blind and naive and is swept up by events outside his control. There is evidence that Arthur is lost without the advice of the magician Merlin. Arthur does not always understand the implications of the events and is unable to draw his own conclusions without Merlin’s help. Arthur is without full understanding of his actions and causes the end of Camelot and of his reign. Arthur was killed by his illegitimate son Mordred, whom Arthur fathered in an ancesturous relationship with his half -sister Morgan Le Fay. As is presented in many of the later Arthurian stories, Arthur is duped by Mordred’s magical powers, and showing his susceptibility to trickery. The cause of it was when the Roman ambassadors arrived in Camelot demading tribute. Rejecting their offer, he set sail to confront the Roman forces, leaving his son Mordred as vice regent. After conquering the Romans, Arthur heard of news that Mordred had an uprising and his goal was to over through King Arthur. Arthur returned to Camelot where a bitter battle was fought between the rebels and the loyal subjects. The king killed Mordred, but was severely wounded himself. He was carried away secretly to the secret aisle of Avalon, the Celtic Mythology island of the blessed souls, to be healed of his wounds. Arthur returned to Camelot, but legend says he will someday come back to rule over England again. Merlin first appears in the Middle ages as a mere prophet, but his role gradually evolved into that of a magician and advisor, active in all phases of the administration of Arthur’s kingdom. He was apparently given the name Ambrosias at his birth in Caer-Fy Riddin (Carmorthen). He later became known as Merlin a Latinized version of the Welsh word Myrddin, taken from the place of his birth. Geoffrey of Monmouth was thought to have invented the name Merlin, most likely because he invented everything else in his stories. Merlin’s was the illegitimate son of the royal princess of Dyfed. His father was Kind Meurig, who was not found in the traditional pedigrees of the kingdom and was more than likely a sub-king of the region of Coredigion. Merlin’s father was known to be an angel who had visited the royal nun and left her with a child. Merlin’s enemies claim that his father was an evil spirit that had sex with women while they were sleeping. The evil child was to provide a counter weight to the good influence of Jesus on earth. Merlin was baptized when he was young, which is said to have negated his evil nature. The original story was presumably invented to save his mother from the scandal which would have occurred had her liaison with one Morfyn Frych, a minor price of the house of Coel, been made public knowledge. Legend has it that when Merlin grew up that he inherited his grandfather’s kingdom, but instead abandoned his land in favor of the mysterious life he has become so well known for. He was known for his aiding of Unther Pendrogon in his deception of changing him into Gorloris the Duke of Cornwall who then seduces Queen Ygerna and she conceives Arthur. After Arthur’s birth, Merlin became the young boys tutor. In his defining moment of Arthur’s career, Merlin arranged for the Sword in the Stone contest by which Arthur becomes king. Later Merlin meets the mystic Lady of the Lake at the Fountain of Barenton and persuaded her to present the king with the magical sword Excalibur. In the Romances, Merlin’s the creator of the round table and is closely involved in aiding and directing the events of the king and the kingdom of Camelot. In the book by Geoffrey of Monmouth he is pictured at the end of Arthur’s life accompanying the wounded Arthur to the Isle of Avalon for the healing of Arthur’s wounds. According to Geoffrey’s â€Å"Vita Merlini†(c.1151) Merlin was a sixth century prophet living in the north of Britain where his career extended beyond Arthur’s. These same scholars believe that there were two Melin’s, Myrddin Emrys and Myrddin Wylt. The fact the Merlin apparently lived from â€Å"the reign of Vortigern (c420) to the reign of Riderech Huel (c580)† would certainly support this view. Cadbury Castle is the best known and most interesting of the reported sights of Camelot. Cadbury is an absolute hill of limestone and sandstone. The summit is about 500 feet above the sea level with a wide view of central Somerset, including the Four at Glastonbury, which is12 miles away, and in clear weather Brent knoll and beyond. It had four lines of bank and ditch defense. The first known to refer to Cadbury as Camelot is John Leland in 1542. He says â€Å"At the very south, end of the church of South-Cadbri standith Camallate sometimes a famous town or castle†¦.The people can tell nothing there but that they have heard Arthur much resorted to Camelot†. Skeptics have agrees that there was no real local tradition, or perhaps a vague tradition of Arthur only and that the evocative name is a guess of Leland prompted by the Queen Camel. Yet he speaks of Camelot without any discussions as a recognized fact, and his spelling with an A instead of an O in the last syllable may echo a local pronunciation. Whatever the people of the neighborhood were saying in 1542 they have certainly cherished Arthurian lore since then. Cadbury hills has it’s legends, one midsummer eve or midsummer night ( opinions differ and some say it only every seven years) Arthur and his knights ride over the hilltop and down through the ancient gateway, and their horses drink at a spring besided Sutton Montis Church. Whether or not they can be seen, their hoof beats can be heard. Below the hill are traces of an old track, running toward Glatonburg, called Arthur’s lane or Hunting Causeway where a noise of spectral riders and hounds goes past on a winter’s night. Cadbury never had a castle; the fortified hill itself was the castle. The Rev. James Bennett of south Cadbury carried out the first small excavation of Cadbury Hill. In a paper published in 1890, he told how he had cut a trench through the top rampart and judged that it was built up in layers over a long time. This was found true. In 1913, H. St. George Gray excavated again, chiefly near the southwest entrance, finding objects that showed that people were on the hill in the late Iron Age just before the Roman Conquest. The crucial step from the Arthurian point of view did not come until the middle 1950’s. Part of the enclosure was ploughed; and a local archeologist named Mrs. Mary Hartfield picked up flints and potsherds, which appeared on the surface in the upturned soil. Among these Dr. Raleigh Radford recognizes pottery of the type he had found at Tingel, which proved that somebody had lived here at about the time of Arthur, and most likely a person of wealth, who could import luxury goods. The interest thus aroused led to the formation of the Camelot Research Committee. It became clear that British Celts of the Iron Age had not only built the earth works defense, but reconstructed the top bank several times as Bennett suspected a village flourished on the plateau for hundred of years. In a central and commanding position on the high part of the hill called Arthur’s Palace, the foundation of a timber hall came to light. It was 63ft. by 34ft. Their walls were marked by postholes cut in the bedrock. In outline, it resembled the hall of Castle Dore, but there were grounds for inferring more skillful workmanship quality rather than size. In this building the chief warriors would have assembled, feasted, listened to minstrels, planned campaigns, most important of all was the discovery which was made in the bank. The three quarter mile perimeter of the hill, cuts through it in several places, now refilled like the entrance, revealed across section like layer cake, with strata one above another showing how the ram art had been rebuilt at various times over the centuries. The defensive system surrounding the hill made an impression in keeping with the period. The wall itself, with its timber bracing and super structure, was very like what the British Celts were building before the Roman Conquest. It incorporated fragments of Roman masonary, salvaged from derelict buildings but it was strictly a national piece of work. The truth about the real King Arthur, is an issue that will be around until the truth is revealed about him. Historian and archeologist have debated this issue for over a millennium with no were getting to the truth about him. They have found that he did exist, but will they ever come to the agreement about him. For know we will have to live with folklore to the existence of the true King Arthur.

The Canary Effect The Spanish Colonization Of The Native...

The Canary Effect For more than 300 years, since the days of Christopher Columbus and the Spanish Government, an attempt of genocide of the Native American Indian has existed. From mass brutal murders and destruction by Spanish and American armies, to self-annihilation through suicide, homicide, and alcohol induced deaths brought about because of failed internal colonialism and white racial framing. Early Explores used Indigenous inhabitants upon first arriving to the America’s to survive the New World and once they adapted, internal colonialism began with attempts to convert the Indians to Christianity, repressing their values and way of life, forcing them into slavery, and nearly exterminating an entire culture from existence. â€Å"The†¦show more content†¦Soon children were removed from their homes and placed in Indian Boarding Schools some of which were off the reservations. The goals of the boarding schools, which were run by the religious orders that were bein g paid by the government for the purpose of assimilating the young Indian population and desecrating their culture, were to Christianize Native Americans in hopes that they would accept our capitalistic system. â€Å"Kill the Indian†¦Save the Man†. European expansion is responsible for internal colonialism and displacing of the Native American Indians; from the reservation system used to isolate and contain the Native Americans to the forced assimilation carried out through boarding schools. Education has always been a major part of the oppression of the Native American population, after boarding schools, separate public schools followed, and even when finally allowed to attend mainstream public schools, the education system continued to fail the Native American. Teachers treated students as if they were unable to learn and thus ignored the need for educating the Native American. Unless the attitudes of educators towards the Native American students change and we begin to recognize and promote Native American history and cultures, decolonization will never be achieved. Unfortunately our own government and the media ignore the problems facing Native Americans, perhaps in hopes that the problems will just go away, but moreShow Mo reRelatedEssay On Christopher Columbus1321 Words   |  6 Pagesin 1476 nearly cost him his life. Columbus participated in several other expeditions to Africa. In 1492 Columbus left Spain in the Santa Maria, with the Pinta and the Nina alongside. He has been credited for opening up the Americas to European colonization. His first journey into the Atlantic Ocean in 1476 nearly cost him his life as the commercial fleet he was sailing with was attacked by French privateers off the coast of Portugal. 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